Terms and Conditions

Effective Date: January 7, 2025

These Terms and Conditions (the “Terms”) govern your access to and use of the website, products, and services provided by UrbanCiteIno (collectively, “we,” “our,” or “us”). By accessing or using our website www.urbanciteino.com, purchasing products, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should not use our website or services.

1. Acceptance of Terms

By visiting our website, making a purchase, or using our services, you agree to comply with and be bound by the following Terms and all applicable laws and regulations. If you do not agree with these Terms, please refrain from using our website.

2. Eligibility

To use our website, make purchases, or engage with our services, you must meet the following eligibility requirements:

  • You must be at least 18 years old or the legal age of majority in your jurisdiction.
  • You must have the legal capacity to enter into a binding contract.

By using our website and services, you confirm that you meet these eligibility requirements.

3. Product Information

We make every effort to ensure that the information on our website, including product descriptions, prices, and availability, is accurate and up-to-date. However, we do not guarantee that all product information is error-free.

  • Product Availability: We reserve the right to modify product availability and pricing at any time without prior notice. If a product is out of stock or discontinued after you place an order, we will notify you and offer the option of a refund or exchange.

  • Product Images: The images of products shown on the website are for illustrative purposes only. Actual products may differ slightly in appearance due to lighting, resolution, or manufacturing differences.

4. Orders and Payments

By placing an order through our website, you are making an offer to purchase a product under these Terms. All orders are subject to our acceptance, and we reserve the right to reject or cancel any order at our discretion.

  • Order Confirmation: After you place an order, you will receive an order confirmation email. This is not an acceptance of your order but merely an acknowledgment that we have received your order.

  • Payment: We accept various forms of payment, including credit/debit cards and third-party payment systems such as PayPal. Payment is due at the time of purchase, and we will not process or ship your order until payment has been successfully received.

  • Fraud Prevention: We reserve the right to cancel or suspend any order that we suspect to be fraudulent or in violation of our payment policies.

5. Shipping and Delivery

We offer shipping to both domestic and international locations. Shipping costs and delivery times will be calculated during the checkout process. By placing an order, you agree to the following:

  • Shipping Method: We offer various shipping options, including standard and expedited shipping. Delivery times depend on the shipping method chosen and your location.

  • International Orders: For international shipments, customers are responsible for any applicable customs duties, taxes, or import fees that may be charged by the destination country.

  • Shipping Delays: We strive to process and ship all orders promptly, but we are not responsible for delays caused by third-party carriers, weather, or customs procedures.

6. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied, we offer returns and exchanges in accordance with our Return and Refund Policy. Please review the policy carefully for information on how to return items, request exchanges, and receive refunds.

  • Return Eligibility: Items must be unused, in their original packaging, and returned within 30 days of purchase for a refund or exchange.

  • Refund Process: Refunds will be issued to the original payment method, and return shipping costs are the responsibility of the customer unless the return is due to a product defect or our error.

7. Privacy and Data Security

Your privacy is important to us. We collect and use personal data in accordance with our Privacy Policy. By using our website, you consent to the collection and processing of your personal data as described in our Privacy Policy.

  • Cookies: We use cookies to enhance your browsing experience. By using our website, you agree to our use of cookies as described in our Privacy Policy.

8. Prohibited Uses

You agree not to use our website or services for any unlawful or prohibited purposes, including but not limited to:

  • Engaging in fraudulent or deceptive activities.
  • Interfering with or disrupting the operation of our website or services.
  • Attempting to access or modify our website’s security features.
  • Posting or transmitting content that is illegal, defamatory, abusive, or offensive.

We reserve the right to suspend or terminate your account or access to our website if you violate these terms.

9. Intellectual Property

All content on this website, including text, images, logos, designs, and trademarks, is the property of UrbanCiteIno or its licensors and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content from this website without express permission from UrbanCiteIno.

  • Trademarks: The name UrbanCiteIno, logos, and other related marks are trademarks of UrbanCiteIno and may not be used without permission.

10. Limitation of Liability

To the maximum extent permitted by applicable law, UrbanCiteIno and its affiliates are not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your use of our website or products, including but not limited to loss of profits, data, or business.

11. Indemnification

You agree to indemnify and hold harmless UrbanCiteIno, its affiliates, officers, employees, and agents from any claims, losses, damages, or expenses (including legal fees) arising from your violation of these Terms or your use of our website and services.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Ohio. Any legal action or proceeding related to these Terms shall be exclusively brought in the courts of Chesapeake, Ohio.

13. Modifications to Terms

UrbanCiteIno reserves the right to modify, update, or change these Terms and Conditions at any time. We will notify customers of significant changes by posting the updated Terms on our website with an updated “Effective Date.” We encourage you to review these Terms periodically to stay informed of any changes.

14. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

By accessing and using our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.