Shipping Policy

Effective Date: January 7, 2025

At UrbanCiteIno, we aim to provide our customers with fast, reliable, and affordable shipping options for all the musical instruments and accessories available on our website, www.urbanciteino.com. This Shipping Policy outlines the shipping methods, costs, processing times, and terms of service associated with orders placed on our website.

By making a purchase on UrbanCiteIno, you agree to the terms outlined in this Shipping Policy.

1. Shipping Methods and Delivery Times

We offer several shipping methods to accommodate our customers’ needs. Delivery times and costs may vary depending on the shipping method chosen, the delivery address, and the size of the order.

      • Domestic Orders (within the U.S.):

        • Standard Shipping: Typically arrives in 5-7 business days.
        • Expedited Shipping: Typically arrives in 2-3 business days.
        • Next-Day Shipping: Guaranteed delivery on the next business day (order must be placed before 2:00 PM local time).

      • International Orders:

        • Standard International Shipping: Delivery times vary by country, typically between 7-21 business days.
        • Express International Shipping: Typically arrives within 3-7 business days.

Note that delivery times for international orders may be impacted by customs processing or delays, which are outside of our control.

2. Shipping Costs

Shipping costs are calculated based on several factors, including the shipping method, weight and size of the items in your order, and the destination address. The total shipping cost will be displayed at checkout before you complete your purchase.

      • Free Shipping: We offer free standard shipping for orders over $100 within the United States.
      • Flat-Rate Shipping: For smaller orders or expedited delivery, flat-rate shipping fees will apply. These fees will be displayed during checkout.

For international orders, shipping costs will be calculated based on the destination country and the selected shipping method.

3. Order Processing Time

Once you place an order, we begin processing it right away. Our typical processing times are as follows:

      • Processing Time: Orders are usually processed within 1-2 business days of receiving your order. This includes preparing your order for shipment and verifying payment information.

      • Delayed Processing: On rare occasions, there may be a delay in processing your order due to factors such as high order volume or inventory availability. If there are any delays, we will notify you via email with an updated estimated shipping date.

Please Note: Orders placed on weekends or holidays will be processed the next business day.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to track the status of your shipment. You can use this tracking number to monitor the progress of your order.

Please allow up to 24 hours after receiving the shipping confirmation for the tracking information to update in the carrier’s system.

5. International Shipping

We are pleased to offer international shipping to many countries. However, please note that:

      • Customs Duties and Taxes: For international orders, the recipient is responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the order total and must be paid upon delivery. We recommend checking with your country’s customs office for more information on these fees before placing an international order.

      • Delivery Time: Delivery times for international shipments may vary depending on the destination and customs processing. The estimated delivery time will be shown at checkout, but it is subject to change.

      • Shipping Restrictions: Certain products may not be available for international shipping due to country-specific regulations. If your order includes restricted items, we will notify you and provide a refund for those items.

6. Shipping Restrictions

We currently ship to the United States and several international destinations. However, there may be restrictions on shipping certain products to specific regions due to size, weight, or legal regulations.

If we are unable to ship your order to a specific location, we will notify you immediately and offer an alternative solution.

7. Shipping Delays

While we strive to ensure timely delivery, UrbanCiteIno cannot be held responsible for delays caused by:

      • Carrier Delays: Delivery times may be affected by factors beyond our control, such as adverse weather conditions, holidays, or other circumstances affecting the shipping carrier.

      • Customs Processing: International orders may experience delays during customs clearance, which can impact delivery time.

      • Incorrect Shipping Information: If an order is delayed due to incorrect or incomplete shipping information provided by the customer (e.g., wrong address, missing postal code), the customer will be responsible for any additional shipping costs or delays incurred.

If your order is delayed beyond the expected delivery time, please contact our customer support team, and we will assist you in tracking the package.

8. Lost or Damaged Shipments

In the rare case that your package is lost or damaged during transit, please contact our customer service team immediately at info@urbanciteino.com or call (740) 894-0188.

      • Lost Packages: If your package is marked as “delivered” but you have not received it, please check with your local post office or carrier, as they may have additional information regarding its delivery. If the package is confirmed as lost, we will work with you and the carrier to resolve the issue.

      • Damaged Packages: If your order arrives damaged, please take photos of the packaging and the items, and contact our support team immediately. We will assist you in filing a claim with the carrier and arranging for a replacement or refund.

9. Customer Responsibilities

      • Correct Shipping Information: It is the customer’s responsibility to provide accurate shipping information at checkout. We cannot be held responsible for orders that are delayed, lost, or undelivered due to incorrect or incomplete shipping details.

      • Refused Shipments: If a package is refused upon delivery, we may charge the customer the return shipping costs and restocking fees. In such cases, the refund will be issued once we receive the returned goods and verify their condition.

10. Contact Us

If you have any questions or concerns regarding our shipping policies or your order, please don’t hesitate to contact our customer support team:

By making a purchase from UrbanCiteIno, you acknowledge and agree to the terms outlined in this Shipping Policy.