Privacy Policy

Effective Date: January 7, 2025

At UrbanCiteIno, we prioritize the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (www.urbanciteino.com), make a purchase, or interact with our services. By using our website, you agree to the terms and practices described in this policy.

1. Information We Collect

We collect two types of information from you:

1.1. Personal Information
When you create an account, place an order, or contact us, we may collect the following personal details:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (credit/debit card details, billing address)

1.2. Non-Personal Information
We also collect non-personally identifiable information when you visit our website. This may include:

  • IP address
  • Browser type
  • Device type
  • Usage data (pages visited, time spent on the site, links clicked)

This data is collected through cookies and similar technologies to improve your browsing experience and to analyze how our website is used.

2. How We Use Your Information

We use your personal and non-personal information for various purposes, including but not limited to:

  • Order Processing and Fulfillment: We use your personal information to process and ship your orders, as well as to communicate with you about your purchases, payments, and shipping status.

  • Customer Service: We may use your contact details to respond to inquiries, provide support, and resolve any issues related to your order.

  • Marketing and Promotions: With your consent, we may send you marketing communications, including newsletters, promotions, and product updates. You can opt-out of these communications at any time by clicking the “unsubscribe” link in any email we send.

  • Improving Our Website and Services: Non-personal information and usage data help us enhance the functionality and performance of our website, ensuring a better user experience.

3. How We Protect Your Information

We take the security of your personal data seriously. We use industry-standard encryption (SSL) to secure sensitive information during transactions. However, no data transmission over the Internet or electronic storage system is completely secure, so we cannot guarantee absolute security.

We also implement physical, electronic, and administrative safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

4. Sharing Your Information

We will not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers for the following purposes:

  • Payment Processors: To process payments securely, we share your payment details with third-party payment providers.

  • Shipping Partners: To deliver your order, we share necessary information with shipping companies to ensure smooth delivery.

  • Legal Compliance: We may disclose your information if required to do so by law, or in response to a valid legal request from authorities (e.g., a court order).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities and enhance your user experience. Cookies are small text files stored on your device that help us recognize you and improve the functionality of our website.

You can manage cookie settings in your browser. However, disabling cookies may limit some features of our website.

6. Your Rights and Choices

  • Access and Correction: You have the right to access and update the personal information we hold about you. If you wish to review or correct your information, please contact us at the details below.

  • Opting Out of Marketing Communications: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

  • Data Deletion: You can request to have your personal information deleted from our records. We may retain some information as required by law or for legitimate business purposes.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before providing any personal information to them.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that we have collected information from a child under 13, please contact us, and we will delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website. The effective date of the new Privacy Policy will be indicated at the top of this page.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.