Sales Policy

Effective Date: January 7, 2025

At UrbanCiteIno, we are committed to providing our customers with high-quality musical instruments and accessories at competitive prices. This Sales Policy outlines the terms and conditions under which we sell our products, process payments, and handle customer orders. By placing an order on our website, www.urbanciteino.com, you agree to abide by the policies outlined below.

1. Product Availability

While we strive to maintain accurate and up-to-date stock levels, the availability of our products may fluctuate. We make every effort to ensure that the items listed on our website are in stock and ready to ship. However, in some cases, certain products may be temporarily out of stock or discontinued.

  • Out-of-Stock Items: If an item you order is out of stock, we will notify you promptly and offer you the option to either wait for the item to become available, select an alternative product, or cancel the order for a full refund.

  • Backorders: If you choose to wait for a backordered item, we will provide an estimated shipping date and keep you informed of any delays.

2. Pricing

All prices listed on UrbanCiteIno are in U.S. dollars (USD) and are subject to change without notice. We reserve the right to modify pricing at any time due to market conditions, pricing errors, or other reasons.

  • Taxes: Sales tax will be applied to orders based on the shipping destination and as required by local, state, or federal law. The applicable tax will be calculated at checkout and included in the total order price.

  • Promotions and Discounts: From time to time, we may offer promotional codes or discounts on specific products or entire orders. These promotions will be clearly indicated on our website or through email newsletters. Promotions and discounts cannot be applied retroactively to orders placed before the promotion was available. Discount codes must be applied at checkout.

3. Payment Methods

We accept a variety of payment methods for your convenience. These include:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: A secure online payment system for easy and quick transactions.
  • Other Payment Options: We may also offer other payment methods such as Apple Pay, Google Pay, or other digital wallets depending on your location.

When placing an order, you must provide accurate and complete payment information. By submitting payment details, you confirm that you are the authorized user of the payment method and authorize us to charge your card or account for the total order amount.

4. Order Processing

Once you place an order, we will process it as follows:

  • Order Confirmation: After placing your order, you will receive an Order Confirmation Email that includes the details of your purchase, such as the items ordered, shipping address, and total amount.

  • Order Processing Time: We aim to process all orders within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

  • Order Shipping: Once your order is processed and shipped, you will receive an Email Shipping Notification containing tracking information. We offer various shipping methods, and delivery times will depend on the shipping method chosen during checkout.

5. Shipping and Delivery

We offer both domestic and international shipping. Shipping costs are calculated based on the destination, weight of the products, and the shipping method chosen.

  • Domestic Shipping: Shipping rates for U.S. orders are calculated at checkout. We offer standard, expedited, and overnight shipping options.

  • International Shipping: We ship to many countries worldwide. International shipping costs and delivery times will be calculated at checkout. Please note that customs duties and taxes may apply upon arrival in the destination country, which are the responsibility of the customer.

  • Delivery Times: Delivery times are estimates and can vary due to factors such as carrier delays, weather, or customs processing (for international orders).

6. Order Modifications and Cancellations

Once an order is placed, it is typically processed immediately to ensure fast shipping. However, if you wish to modify or cancel an order, please contact our customer service team as soon as possible at info@urbanciteino.com or call us at (740) 894-0188.

  • Before Shipping: If your order has not yet shipped, we will make every effort to accommodate your request to modify or cancel the order.

  • After Shipping: Once an order has shipped, we cannot cancel or modify it. In such cases, you may need to return the item(s) in accordance with our Return and Refund Policy.

7. Order Accuracy

It is your responsibility to ensure that all details provided during checkout are accurate, including your shipping address, contact information, and payment details. We are not responsible for any issues caused by incorrect information provided by the customer, including delayed or misdirected shipments.

  • Incorrect Address: If your package is returned due to an incorrect or incomplete address, you will be responsible for any additional shipping charges to resend the order to the correct address.

8. Product Defects and Damaged Items

If you receive a product that is defective, damaged, or not what you ordered, please contact us immediately at info@urbanciteino.com or call (740) 894-0188. We will assist you in processing a return or exchange for the defective or incorrect item, and we will cover the cost of return shipping for faulty products.

  • Damaged Items: If an item is damaged during shipping, please take photos of the damage and send them to us along with your order details. We will arrange for a replacement or refund as needed.

9. Customer Service and Support

Our dedicated customer service team is available to help with any issues or questions you may have. Whether it’s regarding product inquiries, order status, or returns, we are here to assist you.

10. Limitation of Liability

By purchasing from UrbanCiteIno, you agree that we are not responsible for any direct, indirect, incidental, or consequential damages that may result from the use or inability to use our products, even if we have been advised of the possibility of such damages. This includes, but is not limited to, injuries, loss of profits, or product malfunctions.

11. Modifications to the Sales Policy

UrbanCiteIno reserves the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page with an updated effective date. We recommend that you review this policy periodically to stay informed of any changes.

By placing an order with UrbanCiteIno, you acknowledge that you have read and agree to this Sales Policy. We are committed to providing high-quality products and a seamless shopping experience, and we appreciate your trust in us.